Cloud contact centre and unified communications services
Delivery-led engagements for cloud contact centre and unified communications aligned to your existing Microsoft Teams, Azure, or Cisco estate.
Our services
Orsom provides implementation-led engagements across five service areas. Each engagement is scoped to your existing platform estate and delivered through phased milestones from requirements through operational handover.
Cloud contact centre
Service-contact workflow planning, telephony routing, queue handling, and agent experience design for migration to cloud platforms. Covers Microsoft Teams contact centre, Dynamics 365 Contact Centre, and Cisco Webex contact centre pathways.
Unified communications
Voice, messaging, video, and integration planning for Microsoft Teams, Cisco Webex, and hybrid estates. Engagement covers architecture, licensing assessment, migration planning, and user adoption rather than product resale.
Integrations
Microsoft Teams direct routing, Azure Communication Services, and Cisco Webex/UC integration pathways. Covers API integration, CRM connectivity, workflow automation, and identity federation consistent with verified customer engagements.
Migration and delivery
Phased engagement from requirements through integration, validation, and operational handover. Covers migration planning, pilot deployment, cutover execution, and post-go-live support with defined acceptance criteria at each milestone.
Operating model
Implementation-led provider engagement rather than staff augmentation. Orsom takes responsibility for delivery outcomes, milestone acceptance, and operational handover. Each engagement is scoped to verified business requirements and delivered against agreed success criteria.
Ready to discuss your engagement?
Contact Orsom to scope your cloud contact centre or unified communications engagement.